A helping hand for injured workers
First and foremost we needed to empathize with these people missing work due to injuries, understanding how they feel and what their priorities are. Then we had to make sure we built a product that is simple enough not to be overwhelming, but not so simple as to not provide the appropriate support.
Understanding our users
Recently injured, with possible sequels or impairments caused by the accident. (Both physical and psychological)
75% of claims come from low-income field workers.
In some cases, they are the sole/main financial provider for their household.
The more serious injuries require rehabilitation and long-term treatment.
Jobs to be done
- Recover from their injury.
- Avoid losing their jobs.
- Get appropriate, lawful compensation.
- Miss as little work as possible.